CLASSES & SERVICES
DO YOU OFFER BEGINNER POLE CLASSES? For absolute first time beginners we recommend booking any "Static or Spin" class! You may attend any of our other scheduled classes too - unless otherwise specified in description. During a typical class, we will cover warm up, 1 on 1 training, instructor demos/video access, and a cool down stretch. Please discuss any needs or concerns with your instructor prior to class starting.
WHAT ARE STRONG & FLEXY CLASSES? These are conditioning classes designed to compliment your pole training! Engagement of the correct muscles groups and proper form are essential to reduce the risk of sports related injury's. Your instructor will provide various exercises & techniques to condition the primary muscle groups used in pole fitness. Regular attenders should also see an increase in active flexibility & stamina! You do not need to be a pole student to benefit, and anyone can attend without prior experience. For beginners, please allow 1-3 days recovery/rest between training sessions or classes. Please discuss any needs or concerns with your instructor prior to class starting.
CAN I JUST COME IN TO PRACTICE? "Open Training" sessions are scheduled throughout the week to allow students to perform self directed practice and use our studio facilities/equipment. No instruction is provided, however an instructor will be present to supervise. Prior experience is strongly encouraged prior to booking this type of training session. We also offer Private Hire for those wanting to come in and practice by themselves without others present. Don't Forget: Members receive FREE practice sessions! ♥
DO YOU OFFER SERVICES FOR INDIVIDUALS/GROUP EVENTS? Private hire covers any use of our facilities which are not open for the public to book or participate in. We offer private 1 on 1 lessons, small groups up to 5, or large groups up to 11. Our studio has 9 poles, with 1 reserved for your instructor. For this reason, we do not recommend booking groups larger than 8 persons unless group members are willing to spectate or share their pole for part of the lesson. For health and safety reasons, our maximum occupancy for private events is strictly 24 persons total. If your group size is 8 or smaller, please book online. If your group size is more than 8, please contact us prior to booking to discuss details. If you are considering booking a private group lesson for any event, we have compiled a separate "Private Bookings - FAQ" section. To ensure the best experience possible, please review this information with your group prior to attending.
PRICING
HOW MUCH ARE CLASSES? Pricing options are displayed on our home page, and on our memberships page.
DO YOU OFFER ANY DISCOUNTS FOR REGULARS? If you wish to attend more than ONCE per month, you will save money with a membership! Membership info & pricing is provided on our website and on the app. Please feel free to contact us if you need help deciding which membership to select.
BOOKING & RESCHEDULING
DO I HAVE TO BOOK BEFORE ATTENDING? All classes and lessons require a reservation & pre-payment. Please book & pay on our website: www.polefitmackay.com.au/booknow [or via the Mindbody App]
WHAT IF I CAN'T ATTEND A CLASS I HAVE BOOKED? If you are unable to attend, please cancel via the app/online as soon as possible as a courtesy to your instructor and fellow students. You may re-book for another class with your existing credit if you have provided at least 6 hours notice.
CAN I RESCHEDULE MY VISIT? We require at least 6 hours notice to reschedule your booking. If you cannot attend for any reason, please cancel on the app. Late cancellations automatically forfeit your class credit, however if you have extenuating circumstances please contact us after you have cancelled your booking to discuss options. This policy serves as a courtesy to your instructor and fellow students who may be waitlisted to attend the class.
HEALTH & AGE REQUIREMENTS
ARE THERE ANY FITNESS OR HEALTH REQUIREMENTS? You do not need to be flexible or fit to participate. Those with medical conditions or other health restrictions should consult with their physician prior to registering for a class and inform their instructor prior to participation to avoid disappointment. Please discuss any needs or concerns with your instructor prior to class starting.
CAN I PARTICIPATE IF I AM PREGNANT? Pole fitness can be a high-intensity sport. For this reason, we do not allow new students to begin taking pole classes with us if pregnant. If you; 1) have previous experience and become pregnant/are planning a pregnancy, 2) are less than 8 weeks post-partum, 3) have had recent surgery, or an existing injury, it is important to consult with your physician prior to continuing any training in pole or fitness, and we may require a medical certificate. You may also refer to our terms & conditions for more information if you are a student with us currently.
ARE THERE ANY AGE RESTRICTIONS? If you are under 18 or are providing consent for someone who is under 18, It is crucial that you read our policy regarding minors, and understand who can provide legal consent for minors.
FAQ's: FIRST VISIT
WHERE ARE YOU LOCATED? We are located at 2/47 Gregory Street, Mackay QLD. Street parking is available.
WHAT SHOULD I BRING? Please bring sufficient water for yourself to stay hydrated. Students are permitted to bring their own mats/gym towels/cloths/ankle weights IF desired, however this is not required. We provide mats, cleaning cloths, and disinfectant - please use these for wiping down your equipment and mats before and after use.
WHAT SHOULD I WEAR? We recommend wearing a sleeveless top, and gym shorts. Tights are not recommended for most pole classes as you need your legs exposed to grip to the pole. Feel free to wear your gym attire underneath clothing for the warm-up portion of class. Clothing with metal embellishments, rings, bracelets, and anklets are prohibited to be worn during class as they damage our poles and can be hazardous to the wearer. For your own safety, refrain from using oily moisturizers on the day of your class.
FAQ's: OTHER
MAY I BRING MY KIDS WITH ME TO CLASS? We do not provide child minding or creche services, and strongly recommend that students seek all alternative childcare options. Occasionally, exceptions may be made on a case-by-case basis IF written consent is provided by Management. Any allowances to bring children along should be considered as a TEMPORARY arrangement, and remains at our sole discretion to revoke at anytime. For more information or to request a temporary exception please contact us.
HOW TO I CANCEL A MEMBERSHIP? To cancel a membership, you must have fulfilled all contract obligations and provide 4 weeks notice - cancellation may be requested through the app, or online when logged into our members portal. Once we have scheduled your cancellation you will receive an email to confirm your cancellation date - you can continue to use your membership until then.
Our studio's rules are available HERE. Terms & Conditions are provided upon sign-up.
Common Myths!
We've put together a few common statements and misconceptions we hear people make about Pole Fitness..
"I'm Not [INSERT REASON] enough"
You do not need to be fit or flexible to start! Fitness and Coordination are RESULTS achieved progressively through lessons. Our beginner curriculum is designed for absolute beginners who have never done pole before. In fact, some of our students and instructors had NO fitness background or special training prior to starting!
"I need to loose weight first" or "I am too self-conscious and shy.."
It is completely normal to feel this way, but don't let this stop you from giving it a try! Students often comment how much confidence they have gained since they first started! You don't need to be outgoing, or have any specific body type to start. When attending your first class, make sure to book "Intro to Pole" so you can be among other new-comers!
"I'm too Old" or "It's too feminine"
On the contrary! Pole fitness is becoming increasingly popular as a fitness alternative for all sorts of people. Pole-sport competitions are held around the world for Men, Women, Seniors, Juniors, and there are even Para-pole divisions! We do not exclude anybody from our public classes, provided they meet age/health restrictions and follow our studio rules & guidelines.